PM
Portia M
1 reviews | Active since May 2021
22 Apr 2022, 13:32
Poor service
Mg baby daddy bought school shoes for my child at Ackerman eastgate and only to found out I also bought at jet but now when I return them at Ackerman Greenstone the seems to be a problem,the shoes are in good condition and I also have a proof of purchase,the shoes were bought on credit card hence I don't stay with my baby daddy ,so the manager at Ackerman Greenstone is telling me that they need a credit card to refund the shoes of which I don't have.please help as I'm not happy with their service
Helpful (0)
Replies (2)0
Replies (2)
Ackermans's replyOfficial
25 Apr 2022, 12:16Good day Portia,
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
We sincerely apologise for the service failure you have experienced.
Kind regards,
Ackermans Customer Service
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
We sincerely apologise for the service failure you have experienced.
Kind regards,
Ackermans Customer Service
Ackermans's reply25 Apr 2022, 12:16
Official
Good day Portia,
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
We sincerely apologise for the service failure you have experienced.
Kind regards,
Ackermans Customer Service
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
We sincerely apologise for the service failure you have experienced.
Kind regards,
Ackermans Customer Service
Ackermans's replyOfficial
26 Apr 2022, 14:59Good day Portia,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Ackermans's reply26 Apr 2022, 14:59
Official
Good day Portia,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service