Poor service

I left ackermans at gillwell mall East London without being assisted, they refused to assist me because I raised my dissatisfaction about their service. Tills are empty cashiers are busy with other things and we are waiting to be assisted and no one is available to attend customers. I told them that is stupidity and a poor service, and they decided to be arrogant and annoyed, they refused to assist me. We cannot praise them for poor service and we are not there to teach them how to do their work, we get in the shop to be assisted with care, respect and dignity. I would love if the area maneger can make time and contact me so that we can resolve this matter. James ***