MP
Mmasello P
1 reviews | Active since Jun 2021
09 Jun 2021, 22:45
Poor service
I bought a cellphone on 17 April 2021 at ackermans wonderpark mall and took an insurance for the premium of R55 per month that will be added on my monthly statement ,I am truly disappointed that till today I am told that the the is no insurance covered for my phone,I have called and send emails to finrite, they took the IMEI number ,cellphone model and was told that I will receive the insurance documents . I am truly disappointed as an ackermans account holder,
Helpful (0)
Replies (9)0
Replies (9)
Ackermans's replyOfficial
10 Jun 2021, 10:05Good day Mmasello,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Ackermans's reply10 Jun 2021, 10:05
Official
Good day Mmasello,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Ackermans's replyOfficial
14 Jun 2021, 16:40 Good day Mmasello,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply14 Jun 2021, 16:40
Official
Good day Mmasello,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
MP
Mmasello P's updateReviewer Update
14 Jun 2021, 22:24Good day , kindly note that I received a call from a lady saying she is from Ackerman's,she said that she will escalate the matter to finrite last week Friday,I haven't heard anything from them and even the policy documents that she said they will send to me I did not receive at all,it's now 2 months since I hae been waiting for the phone to be covered by insurance,I will never recommend finrite ,Ackerman's to anyone it's the last time I purchase cellphone device from them
MP
Mmasello P's update14 Jun 2021, 22:24
Reviewer Update
Good day , kindly note that I received a call from a lady saying she is from Ackerman's,she said that she will escalate the matter to finrite last week Friday,I haven't heard anything from them and even the policy documents that she said they will send to me I did not receive at all,it's now 2 months since I hae been waiting for the phone to be covered by insurance,I will never recommend finrite ,Ackerman's to anyone it's the last time I purchase cellphone device from them
MP
Mmasello P's updateReviewer Update
14 Jun 2021, 22:27The lady whom assisted me for her name is Totetsi Palesa from sales department at Finrite,she was the last person I spoke to last month regarding the insurance,she confirmed that my phone is now covered and i will receive the documents
MP
Mmasello P's update14 Jun 2021, 22:27
Reviewer Update
The lady whom assisted me for her name is Totetsi Palesa from sales department at Finrite,she was the last person I spoke to last month regarding the insurance,she confirmed that my phone is now covered and i will receive the documents
Ackermans's replyOfficial
15 Jun 2021, 11:13Good day Mmasello,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to Finrite for investigation. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to Finrite for investigation. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply15 Jun 2021, 11:13
Official
Good day Mmasello,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to Finrite for investigation. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to Finrite for investigation. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
MP
Mmasello P's updateReviewer Update
23 Jun 2021, 08:10Good day,I am still awaiting for the feedback from finrite or ackermans ,why can't they be honest that they never insured my device they only took my particulars for nonsense knowing that they didn't do their job,and why can't they check with tsotetsi palesa from finrite as I gave the direct name of the sales person who helped me open that insure,I am taking the matter to the ombudsman office it is not going to be nice .
MP
Mmasello P's update23 Jun 2021, 08:10
Reviewer Update
Good day,I am still awaiting for the feedback from finrite or ackermans ,why can't they be honest that they never insured my device they only took my particulars for nonsense knowing that they didn't do their job,and why can't they check with tsotetsi palesa from finrite as I gave the direct name of the sales person who helped me open that insure,I am taking the matter to the ombudsman office it is not going to be nice .
Ackermans's replyOfficial
30 Jun 2021, 14:38Good day Mmasello,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply30 Jun 2021, 14:38
Official
Good day Mmasello,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
MP
Mmasello P's updateReviewer Update
01 Jul 2021, 07:39Good day ,kindly be advise that until I see that that cellphone insurance is appearing on my statement, that will be day I will write a comment that is satisfying, but up to so far I only got an email advising g me that that they have sent my details to sales department,hoe long have they being sending my particulars to sales department and yet they were not able to pick up anything with my identity document.
This is really unacceptable
This is really unacceptable
MP
Mmasello P's update01 Jul 2021, 07:39
Reviewer Update
Good day ,kindly be advise that until I see that that cellphone insurance is appearing on my statement, that will be day I will write a comment that is satisfying, but up to so far I only got an email advising g me that that they have sent my details to sales department,hoe long have they being sending my particulars to sales department and yet they were not able to pick up anything with my identity document.
This is really unacceptable
This is really unacceptable
MP
Mmasello P's updateReviewer Update
08 Jul 2021, 15:21Good day ,can I please get a feedback with regards to my complain,can somebody be responsible to just give the outcome of my complain to say how far is it and what is happening,
Regards
Freda poo
Regards
Freda poo
MP
Mmasello P's update08 Jul 2021, 15:21
Reviewer Update
Good day ,can I please get a feedback with regards to my complain,can somebody be responsible to just give the outcome of my complain to say how far is it and what is happening,
Regards
Freda poo
Regards
Freda poo