Poor Service

I have an account that I recently opened with Ackermans. Everything was approved timeously after I submitted all the required documents. All I had to do was fetch the card in-store. I went to Ackermans Parkview, Moreleta Park and Woodlands because I could not get the card (It was declining apparently). This was finally solved after I went back to Parkview a few days later. Was finally assisted and got the card after they called Head Office. I app**** for a Supplementary card. Sent in the Application, My ID and my Fiancée's Passport. It was linked, and I got a confirmation SMS. But when we went in-store I was informed the card can not be issued because She's using a Passport. Second Issue I experienced was that I could not make a purchase with my card. Balance was R200 on a 7.5K limit account, but I had no available credit. The Ackermans staff were not able to resolve any of my problems. They called Head office and still could not assist me. As things are that card is basically useless to me. I cannot recall when last I experienced such incompetence. This has been an incredibly disappointing experience. If staff in the Store cannot assist, then the ones on the phone should at least be able to. Walk into any TFG store and they will resolve your queries, if not then they will call and you will be assisted. One expects better from a Company this big.