1 reviews | Active since Jan 2014
Poor Service
<p>Good day,</p> <p> </p> <p>I am extremely applaud with a poor service received from Ackermans credit department. Last year I had app**** for a limit increase but the request was declined and their reason was I had made a late payment. I was then advised to try after 6six months and I've made sure that all my payments are done before the 30th. </p> <p> I sent another application via e-mail on 3rd June 2017 and got no feedback, I decided to call customer care only to be told that it has been declined again. I don't understand why as I have a great credit rating and never miss any of my payments. I am now starting to think that either you can't increase the limit or have an *********** staff. </p> <p> </p> <p>You by far are the worse retail group I have had to deal with and I've been your customer for years. This attitude clearly shows that you don't care about building customer relationships nor making business.</p> <p> </p> <p>Regards</p> <p>Nono </p> <p> ********** 711</p>
Good day Nonhlanhla,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Nonhlanhla,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the relevant department for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Good day,
I am now more frustrated having dealt with a manager called Bonita, either she was thumbsucking answers regarding the limit increase or didn't know how to assist. She told me I haven't used the card, therefore, am not eligible for the increase.
Had she investigated she'd realise I was doing my best to have the account to its maximum before I can make a purchase and was under an impression that it will work in my favour, I didnt know that that was part of the terms and conditions. I just had a replacement card and made a purchase and was hoping to get more items.
It's not like I'm applying for a million dollar loan. You service is pathetic and I will be closing my account as you clearly are meeting your targets and don't want business.
Honestly what can one do with a mere R800 with two boys???? I loved and trusted your brand and have been your client for more than 5years now, may you stop making contact as you have failed me twice already.
Regards
Nono
Good day,
I am now more frustrated having dealt with a manager called Bonita, either she was thumbsucking answers regarding the limit increase or didn't know how to assist. She told me I haven't used the card, therefore, am not eligible for the increase.
Had she investigated she'd realise I was doing my best to have the account to its maximum before I can make a purchase and was under an impression that it will work in my favour, I didnt know that that was part of the terms and conditions. I just had a replacement card and made a purchase and was hoping to get more items.
It's not like I'm applying for a million dollar loan. You service is pathetic and I will be closing my account as you clearly are meeting your targets and don't want business.
Honestly what can one do with a mere R800 with two boys???? I loved and trusted your brand and have been your client for more than 5years now, may you stop making contact as you have failed me twice already.
Regards
Nono
Good day Nonhlanhla,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Good day Nonhlanhla,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,