Poor service

People since lockdown started i have 2 months paying my with EFT and i realised that my payment does not show on my statement. I called Ackermans and they said i must send the proof of payment to *** and i immediately done so. I called again they confirmed that they received the email they will update the account. This week i received an sms saying my account is overdue with 3 months premium and an email saying i should send proof of payment via whatsup i send those proof of payment again. On the whtsup they responded me with another email adress ***. i send the email again to that email and still getting the smses. So people shall i just to ackermans and do the work as they fail us? And what is the use for electronic payment if they gonna give us stress during this lockdown? No this is not fair at all