Poor service

<p>I purchased my wife a phone [Matrix phone you offered on your birthday deal]. This stopped working correctly about a month after purchasing the device. I took it in to your N1 City branch [delayed service with attitude]. When getting the phone back, i noticed it's not the same, further to this none of the good features are the same either. And a week later, we have the same issues and more. Taking it back to the store is a pain. They advised me i wont get the same phone and the manager is not available [or in the store] an hour before closing time. They called for the manager and this other woman came over to ask the cashier/supervisor why they needed the manager. Clearly with no concern for the customer who could hear the conversasion. I want the phone i purchased, if not possible, replace it with something that got the same features or a better device.</p>