1 reviews | Active since Apr 2017

28 Apr 2017, 22:30

Poor service

<p>Last week I went there to open up an account they took my document and tell me they will fax it to head office and I Will receive sms in few days time one week past I called call center to check theiy recieve my thing only to find out they didn't fax it,Today I went there to apply for supplementary card they did the same story,I called call center again to confirm they didn't send it again .so please help us to find why are they doing this </p>

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Replies (2)
Ackermans
Ackermans's reply02 May 2017, 08:59
Official

Good day Kotse,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply08 May 2017, 10:31
Official

Good day Kotse,

Once again we would like to apologise for the poor service you received regarding your account application. We value your desire to open an account with us and therefore would like to apologise for the poor manner in which this was handled.

Kind regards,

Ackermans Customer Service

Best regards,