1 reviews | Active since Apr 2017

25 Apr 2017, 07:04

Poor service

<p>I bought AG Phone at Ackerman's for R800 on the 28/02/2017, still in good condition. The phone started troubling jus after 7 days, its always saying memory is full and the phone did not want to accept a memory card, I tried all sizes of memory cards nothing seemed to be happening. The phone did not allow me to download apps. A couple days ago on the 16/04/2017 and 17/04/2017 the phone started freezing and switching off and yet it was fully charged. So last week 18/04/2017 I took the phone with box and accessories to Ackerman's in Liberty, Philani said we must send the phone for observation and possible repairs and I am up in arms about this. After 21 days it will be like a 2nd hand phone HELL NO!!</p>

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Replies (4)
Ackermans
Ackermans's reply25 Apr 2017, 08:42
Official

Good day Angel,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply25 Apr 2017, 08:42
Official

Good day Angel,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply02 May 2017, 09:54
Official

Good day Angel,

To date we have not received any response from you.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply12 May 2017, 16:01
Official

Good day Angel,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Best regards,