1 reviews | Active since Apr 2017

23 Apr 2017, 11:09

Poor service

<p>Hi </p> <p>It is week 3 and still I'm struggling to open an ackermans account.we have send them 3 months payslips as they ask.. two weeks went by and still not a word from them..Then I call them and they said that there were no stamp on the payslips of the company because the company don't have any stamps so they said we must give 3 months bankstatements so we send them in and stil nothing from them..we also then send them the bank statements and 3 moths of payslips and when we call them know they said no they didn't get it we did take it in to store also and stil they did not find it!! This tipe of service is unacceptable at this moment I don't even want to buy at this store!!</p>

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Replies (2)
Ackermans
Ackermans's reply24 Apr 2017, 09:21
Official

Good day Leanie,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply28 Apr 2017, 16:49
Official

Good day Leanie,

To date we have not received any response from you.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Ackermans Customer Service

Best regards,