1 reviews | Active since Oct 2016

23 Feb 2017, 14:26

Poor Service!

<p>I went to Ackermans Cresta, i wanted to buy shoes. I found the perfect pair but it was the last one. I went to the counter to pay for my perfect shoes. The lady behind the counter who was very unhelpfull could not tell me how much they were. Another staff member told her to have a look in the laybuy section for the barcode and price. It then came out that the shoes i wanted to buy were returned, i then said that i want discount on them as they are previously owned. She called for the manager who took 15 minutes to come to the counter. Then he told me he can not give me discount, and i accepted that, but how much are they? He then left without an answer to me. And 30 Minutes after that i told them to leave it and left. They are unfriendly, unwilling to help and ***********.</p>

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Replies (2)
Ackermans
Ackermans's reply23 Feb 2017, 16:16
Official

Good day Lesley,

We apologise for the lack of service experienced at our store.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply27 Feb 2017, 10:33
Official

Good day Lesley,

We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Best regards,