EP
Esther P
1 reviews | Active since May 2018
08 Nov 2019, 15:56
Poor service
I paid my account on 30.10.2019 online banking with account they normally send to us if you cant go to store to make payment but now they busy sending me massages and emails that my account they has not received money.when i called they are numbers they number not going though and on the 31.10.2019 Samantha Applegate send me email that send her the proof of payment even now no respond but they keep sending me massages.
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Replies (2)
Ackermans's replyOfficial
11 Nov 2019, 08:39Good day Esther,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
Ackermans's reply11 Nov 2019, 08:39
Official
Good day Esther,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
Ackermans's replyOfficial
12 Nov 2019, 11:37Good day Esther,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply12 Nov 2019, 11:37
Official
Good day Esther,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service