Hellopeter
Share Your Experience
TM
Thabo M

1 reviews | Active since Oct 2022

10 May 2023, 12:09

poor service

I have paid my account via online payment (Ozow), using my card number as reference on the 2nd of May but to date payment is not allocated. I called on the 4th of May and was assured that payment will reflect on the 5th or the 8th of May but to date it is still not being allocated. I have send customer service an email with my bank statement proving that the transaction went through but I was told they do not accept bank statement as proof of payment the want the actual proof of payment. I called my bank and they said that they do not provide proof of payment for online payments. my concern and dissatisfaction is that the matter is not even escalated to accounts to see if my payment is in the bank because I used card number as ref number. the organisation is so lazy and does not an extra mile to resolve the issue. just getting a standardised response . your service is perthitic and I am not coming back for this poor service!!!

0
Replies (4)
Ackermans
Ackermans's reply11 May 2023, 16:15
Official
Hi Thabo,

We're really sorry that you haven't had your issue resolved sooner and for the trouble you're going through. This is definitely not the way we intend to do business.

Rest assured, we'll send your query and information to the correct team to assist in resolving the query for you.

The Ackermans Team
TM
Thabo M's update11 May 2023, 16:59
Reviewer Update
Thank you!
TM
Thabo M's update17 May 2023, 13:05
Reviewer Update
image.png 44.03 KBMy Instalment due for end of April is R315, why am I listed with R75 amount over due or is this just to spike me? for your information it worked my credit score dropped by 14 points no financial institution will want to associate them selfs with me ,more especially because I am looking to inter the banking sector, I regret accepting your numerous attempts for me to activate my account. I will not let this ruin my career, I will escalate to the highest Authority and the NCR will hear about this.
TM
Thabo M's update19 May 2023, 14:24
Reviewer Update
Clinton you are a start keep up the good work, you have resolved my query professionally and you did not even ask me to spend more time going to the bank like other consultants have done. your a start and the company must be grateful for someone who goes an extra mile to resolve customer queries' am never again going to make an EFT payment for this account, unfortunately I am already listed for R75 I don't know were does that comes from because my account is up to date.