Poor Service

I went to the store several times to collect an order in Gateway Ackermans and the service I received from a Lady called Sithe, who was the store manager, was **********. On my first visit to collect the order, I dealt with her and she informed me that my order was not delivered, yet I had received a sms confirmation stating that my parcel had arrived at the store resulting in me leaving empty handed. Yesterday, I returned again to collect my order and the lady was adamant that the parcel was nowhere to be found in the storage room and left me hanging without searching on their system if the order had arrived or not. At this point I was confused and irritated so I had no choice but to call the helpline call centre. I then received confirmation from one of the agents that the order was indeed delivered to the shop. The store manager rushed back to the storage room and returned with the item along with an attitude, no sympathy and with no apology. My expectations were not met in any way because I had to waste my time and energy to get my parcel. I am very dissatisfied with the service and I would not recommend the brand to anyone at all. I wish for the the brand to teach their employees decent customer service as well as to teach the importance of ethical behaviour.