poor service

Yersterday , i visited Ackermans at Limpopo Mall to exchange a jersey. The queue was long,with only two tills operating , and the cashiers seemed more interested in chatting with each other that attending to customers. When i finally reached the till, i was already frustruted due to the wait and my own time constraints. The cashier was rude and unprofessional, informing me that she couldnt assist me without the card i used for the original purchase. I explained that i dindnt have the card and she refused to help.i stepped out to retrieve the card from my car and when i returned she simply took my jersey and tossed it to me telling me to go to the next till. upon reviewing their refund policy i noticed that there no mentuion of requiring the original card unless it was a credit card transcation, Given that the refund was given in cash from the till, im left wondering why the card was necessary in the first place.