Poor service

I am still waiting for Ackermans to get back to me, i reported a ***** on the 22nd of June 2020 and i sent them all the relevent documents to investigate, after that they kept quiet until i went to their stores and get some feedback...i am the one who was always calling them untill i got tired of calling, then decided to write my story here then they started replying. A lady from Ackermans ***** department called me on the 12th August 2020 at 09:50 and told me they are waiting for the information from the stores that the ***** was made and they will send me an sms. I never received any sms and the query has not yet been solved.