PS
Palesa S
1 reviews | Active since Jun 2018
21 Jun 2018, 12:28
Poor Service
Yesterday I visited Ackermans at Bloem Plaza in Bloemfontein, the service they offered was very poor and sloppy. I wanted to check my application status and I waited for 30 minutes before I could get any help. The stuff that deals with opening accounts is very sloppy and needs training. I was told that they can't find my proof of income and copy of my ID, mind you I handed them in along with the application on Monday. On top of that I was told to come back the next day because the phone was "flat", so they couldn't call to find out about my application. I'd never recommend anyone to open a clothing account at Ackermans
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Replies (2)
Ackermans's replyOfficial
21 Jun 2018, 15:26Good day Palesa,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply21 Jun 2018, 15:26
Official
Good day Palesa,
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's replyOfficial
25 Jun 2018, 11:39Good day Palesa,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,
Ackermans's reply25 Jun 2018, 11:39
Official
Good day Palesa,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Best regards,