NS
Nokulunga S
1 reviews | Active since Dec 2021
07 Dec 2021, 17:33
Poor service
I purchased Premeo S53 blue Ackermans Taxi City in Newcastle, KwaZulu-Natal on the 05th of March 2021. The phone started to have a screen and a battery problem so I took it back to the store so it can be repaired on the 15th of October 2021, I went to check if the phone is back from repairs on Sunday 05 December 2021 and they didn't have electricity so I went back today 07 December 2021 and I was told it's not back and the 6 weeks passed my phone should have been back by now.
Nokulunga Shabalala *** ***
Helpful (0)
Replies (2)0
Replies (2)
Ackermans's replyOfficial
08 Dec 2021, 09:43Good day Nokulunga,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
Ackermans's reply08 Dec 2021, 09:43
Official
Good day Nokulunga,
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure you have experienced.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.
Kind regards, Ackermans Customer Service
Ackermans's replyOfficial
13 Dec 2021, 15:24 Good day Nokulunga,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply13 Dec 2021, 15:24
Official
Good day Nokulunga,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service