LB
Letitia B

1 reviews | Active since Mar 2017

06 Jun 2017, 08:57

Poor Quality of products and a bad attitude from staff!

<p>On the 21st March i bought a pair of bed slippers for my son. Just over a week later the slippers are broken, the sole of the shoe is completely loose. This is not the first time I bought a pair of slippers from Ackermans and a week later the slippers break. The first pair I returned to the Promenade store in Mitchells Plain only to be faced with a rude staff member by the name of Toegidah. One would swear the store belonged to her. The remarks and attitude we received from this female was unacceptable. Yet again i bought a pair of slippers thinking that this time the quality would be better. Low and behold a week later the same thing happens to this pair. I made a lay bye at Ackermans and would definitely cancel it as i am disappointed with the quality. I lodged a complaint on the website as well, but no one has responded at all. </p>

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Replies (2)
Ackermans
Ackermans's reply06 Jun 2017, 11:24
Official

Good day Letitia,

We apologise for the lack of service experienced with our merchandise.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply14 Jun 2017, 15:26
Official

Good day Letitia,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service