Poor Quality Clothes

My wife bought a body shaper at Ackermans Goldman on Friday and when she put it on Saturday it was torn on side so she needed to put it on for a function that day. On Monday she called the call centre and they advised her to send a email; they responded and advised that she cant take it back cause of underwear refund policy which we understand but now what must she do with as it not yet 7 days. Ackermans quality is very very very bad for such a huge business.