Cvdm
Cherise van der merwe

1 reviews | Active since Apr 2019

23 Jan 2021, 17:52

Poor quality baby items

I bought a few items for myself, daughter and new baby thats on the way. Amongst those items i bought some hooded towels and wash cloths. I washed all the items a fea days after buying it. I am disappointed to say that after one wash, one of the hooded towels and the cloth is unraveling. The towel is pulling apart at the hood and the cloth has pieces of thread coming out. This is not ackermans quality. Ackermans is supposed to be top quality and thats what we expect especially with baby items... Am i now supposed to use these items after paying for them, still brand new, just washed once???

0
Replies (2)
Ackermans
Ackermans's reply25 Jan 2021, 09:32
Official
Good day Cherise,

We appreciate the time taken to notify us of your dissatisfaction. 

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon. 

Kind regards, Ackermans Customer Service 

Best regards,

Ackermans
Ackermans's reply27 Jan 2021, 11:37
Official
Good day Cherise,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, 
Ackermans Customer Service

Best regards,