SR
Sarisha R

1 reviews | Active since Jul 2017

24 Jul 2020, 13:28

Poor quality baby clothes. Not suitable for anyone of any walks of life.

Good day.

I am really disappointed in the quality of Ackermans baby clothes.

All of the years we knew Ackermans to have good quality clothing for babies at a reasonable price. We chose to support you but you let us down.

Due to the Covid 19 pandemic, we decided to go the the store at Riverside Centre in Vanderbijlpark because it's quiet there.

We trusted your clothing and just picked and chose what we liked.

I soaked them and didn't even wash them in the machine, I didn't even rub them.

When the items were on the line I saw that there were holes and it's because it was mis-stitched. New clothes with a hole.

Some of the other clothes have loose cottons. Not even the over locking was secured after finishing it off.

The clothes are very untidily finished off.

The fleece hat is completely *****ed at the edges.

These others are not suitable for to be worn as your first clothes coming into this world and ever to be worn.

Dont you even feel ashamed to present baby's clothing in this condition?

We bought a few beautiful items from Edgars which were beautifully presented and even a few Rands cheaper than your clothing.

Sorry to say, my baby can't wear clothing of this poor quality.

I have already disposed the packing because I didn't know that we would have to return your clothing.

I will return them to your Riverside Centre one of the days.

We always knew that Ackermans clothes were made in south africa, I see that you are now opting to supply us with made in China good which are of poor quality.

I am really disappointed as a first time mother.

I thought that I was done preparing for hospital and now your company is putting myself and my family's lives at risk of contracting covid 19 by going to the shops unnecessarily.

Kind regards.

Sarisha.

0
Replies (2)
Ackermans
Ackermans's reply24 Jul 2020, 14:39
Official
Good day Sharisha,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the relevant department who  will be in contact with you soon. 

Kind regards, 
Ackermans Customer Service 


Ackermans
Ackermans's reply27 Jul 2020, 16:24
Official
Good day Sharisha, 

We have been informed that you have been contacted and the relevant feedback has been given to you. Thank you for bringing this to our attention. 

Kind regards, 
Ackermans Customer Service