NP
Nomthandazo P

1 reviews | Active since Dec 2017

16 Mar 2018, 23:13

poor quality, and bad service

I bought a Premio Tablet in July 2017 at Ackermans, in November 2017 there was a problem with the application and I took it back, i got back the Premio Tablet in January2018 from repairs, Today March 2018 the same Tablet doesn't charge and doesn't swith on and now the manager at jabulani mall by the name of Benny refuses to refund me he says he is gonna book it for repairs even though I told him that I bought the Tablet for my daughter to use at school, so while other kids use their Tablets my daughter will be folding her arms... now I know not to buy any Premio product and I know that Ackermans has got such a bad service.

0
Replies (2)
Ackermans
Ackermans's reply19 Mar 2018, 09:10
Official

Good day Nomthandazo,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply26 Mar 2018, 10:33
Official

Good day Nomthandazo,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service