JA
Jade A

1 reviews | Active since Jul 2017

12 Jul 2017, 09:00

Poor Product Quality

<p>Good Day</p> <p>I purchased clothing for my daughter in April this year. In Mid May I contacted Ackermans HO to let them know that many of the items I had purchased were starting to tear and break. I received what seemed to be an automated email that I needed to send pictures to enable an assessment to be done by their Quality Department. On 5 June 2017 I sent pictures regarding this and to date I have received no response from Anyone ! I purchased clothing that totalled over R2500 and that were by far up to standard in terms of quality however when I picked up an issue with the product this is the service received. I cannot begin to explain how irritated I am with Ackermans and Will most definitely make a point of letting others know how bad the service and quality of products are.</p> <p>I expect somebody to be accountable for this as this was a total waste of money. Clothing is expensive and If I am paying for it, I expect it to last and not tear apart.</p>

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Replies (2)
Ackermans
Ackermans's reply12 Jul 2017, 09:27
Official

Good day Jade,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply18 Jul 2017, 10:26
Official

Good day Jade,

To date we have not received any response from you.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Ackermans Customer Service