POOR LACK OF UNDERSTANDING

I saw an item online and couldn’t find the store that had it near me so I took the SKU number being 195114 I called the one nearest to me being Ackermans Verulam they answered after it rang for a while and the guy couldn’t hear me at first I then had to speak louder I had stated the reason for my call being” I need to see if you guys have a specific item in store I have the SKU number can you please check it on the system for me” the guy said “WHAT!” I then repeated myself then another lady got on the phone I greeted n explained the reason for my call again she took the SKU number n hung up I called again n after the 3rd time they answered n again it was the same guy n this time around I spoke in Zulu n he flat out said come to the store I’m not going to check that item for you, please bear in mind I’m heavily pregnant and cannot leave the house I’m so disappointed by the lack of customer service in Ackermans Verulam the attitude their staff has is unbelievable I’m highly disappointed infact I’m disgusted coz I had had the means I would have drove there it’s literally 6min away but I can’t coz of my pregnancy if the back office team sees this please know how disappointed I am in that guy and the lady I’m still in shock to be honest!!