1 reviews | Active since Feb 2018
Poor girl gets sting and the was laughing
This morning I went to buy dresses for my two daughters in Ackermans. We got the dresses and I told them to pick a pair of shoes, the eldest one pick her shoes and the young one sit on the floor to fit her shoes, al of a sudden she started to cry historically, then I saw the bee on the floor, my mother went for help from the staff because this is the first time a bee stang het so we don’t know if she is allergic to it and she is getting fits ( epilepsy) but when my mother ask for help all of them was laughing to us. My mother took my daughter out the shop because she was blue in the face and was scared she might get another fit. My eldest ask for the dress again and i said come let we pay and get out of this shop. As I stand in the que they were talking in their language and laughing, then i told the man behind the counter they must do something about the bees because it can happen to any customer, and he was laughing in my face and said it comes out of their roof, I said yes but you must do something about it because Ackermans is then not a safe place anymore and he still laughs at me. He and other staff members once again talk in their language and laughing, I as a mother of a child who gets epilepsy fits was furious, I then through the dresses in his face and said I don’t want it anymore, when I took my eldest hand and turn around he said something that I couldn’t hear and starts to laugh again, I then threw some of the t-shirts of the rail and said you can laugh I will never ever support Ackermans again, and I won’t. Every season i buy my daughters clothes at Ackermans, but from today on I wouldn’t.
Good day Carla,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Good day Carla,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint on Hellopeter.
Kind regards,
Ackermans Customer Service
Good day Carla,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
Good day Carla,
We can confirm that the Divisional Sales Manager has been in contact with you and that your complaint has been resolved. Thank you once again for bringing this to our attention.
Kind regards,
Ackermans Customer Service
