Poor feedback.....

I layed complained 9th December with Hello Peter ***.....The Area manger contact me the on the 10th trying to resolve the issue which store they will be doing a lay-by stock take the following day i receive call from carmelita 11th saying that they got there results and half of the lay-by just gone why and how !!!!!! Carmelita contact me on behalf of the area manager saying that they are sorry I was refund with my money on the 30th of November I made the lay-by for a reason this time of the year is the busy time for myself to not run around and they wanna resolve a 4200rd lay-by with a 250rd voucher which is very unacceptable just for me to shut my mouth I contact Carmelita today and said that I am very unhappy and she will speak to her area manager today which will be in there store and will call me back I receive a call from Xavier and he apparently the store manager why didn't he call me from day one and told me sorry there nothing they can do but give me that 250rd voucher I personally unprofessional the way they are handling the problem the last I check I am the customer here and i am not the one at fault ..........