Poor customer service

I visited Ackermans store in Khayelitsha Mall, Cape Town to purchase a cellphone for my son, who is preparing to return to school. I waited patiently while the customer before me was being assisted. During this time, the cashier (Aneliseka Gqalane) spent an extended period on the transaction, engaging in personal conversation with her colleague, Sikelela, which significantly delayed the process.

After the transaction was completed, I expected to be assisted next, as I had already been waiting for over 20 minutes. However, the cashier proceeded to assist another customer. Only after I expressed my concern did she explain that the customer had allegedly been waiting earlier, which was not communicated to me beforehand. When I raised my dissatisfaction, the cashier responded with an unprofessional attitude. I found this experience disappointing and below the standard of service I would expect. Customers’ time should be respected, and staff should communicate clearly and maintain professionalism at all times. I trust that this matter will be addressed appropriately to prevent similar experiences in the future.