POOR CUSTOMER SERVICE

Can you please explain to me how the refund policy works?

I went into your store in Sea Point yesterday morning and purchased a lot of stuff of which when I got home I realised some of that we dont need.

I went in this morning, to return the clothes. When I got there (at 08:50am) I was told they dont do refunds at this tine of the day.

Nothing of that sort was said to me when I bought the clothes and nowhere in the shop does it say that, not even on my till slip which I had with me when returning the clothes.

Never the less, I asked the two ladies who were dealing with me, what time I should come back and none of them could give me a time. They told me they cant really say.

This is the second time im experiencing such poor CUSTOMER SERVICE in my whole years of shopping at Ackermans.

Please can someone contact me urgently regarding this as it does not make any sense and really upsets me.