Poor customer service 😢

I've done a laybye in July and yesterday 13/08/2024 I paid in full. I asked to return a jacket because my daughter in law already bought the same jacket the cashier by the name Zethu Dyobha refused. She told me that I must read the terms and conditions on the laybye slip. She told me that the store can't refund my money, I must buy something with the same amount or take a gift card. I told her I need my money. The music was very loud I was struggling to hear her and she was connecting with her phone. Even there was another customer complained about the volume of the music but she never reduced the volume. She called the manager and come back assist another customer. Her attitude and customer service was very poor. After 15 minutes the manager came and the refund was done. Zethu Dyobha must treat customers with respect please.