1 reviews | Active since May 2014
Poor Customer Service
I went to the Randburg Square Ackermans yesterday afternoon and got no service whatsoever, stood at the ladies underwear section for almost 15 min with no one to help. Finally went to queue for payment and there were 2 of us yet it took another 18 min to finally be assisted ( I’m precise because i kept looking at my watch) yet there were 3 consultants behind the counter with no sense of urgency. The one was free but couldn’t bother helping us or even communicating why she can’t ring out for us.
When we finally got assisted, i let the elderly lady behind me pay first, then i paid and left only to realise this morning that both my bra sets were not detagged, meaning I can’t wear them after paying R699.99 and have to now go back to have them removed. I’m appalled!!!!
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards,
Ackermans Customer Service
We appreciate the time taken to notify us of your dissatisfaction.
We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you soon.
Kind regards,
Ackermans Customer Service
