lP
lerato P

1 reviews | Active since Jul 2016

13 Jul 2016, 10:59

poor customer service at ackermans store

<p>when I opened an account with ackermans I was offered to join holard family protector plan,which I agreed to because I was told it will be included on my monthly instalments,to my surprise they are not taking it from my monthly instalment but they are taking money from my available credit.</p> <p>Ackermans is also deducting money for magazine which I never agreed to.This is day light ******* as i will never finish to pay them off because they take money any how from me through my account.</p> <p>I no longer want anything to do with them,as all they do is false promised,now my account credit is R0.00 but I have recently made a payment </p>

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Replies (2)
Ackermans
Ackermans's reply13 Jul 2016, 11:41
Official

Good day Lerato,

We appreciate the time taken to notify us of your dissatisfaction.

Please give us the opportunity to resolve the matter. We will contact you shortly to address the complaint.

Kind regards,

Ackermans Customer Service

Best regards,

Ackermans
Ackermans's reply10 Aug 2016, 12:08
Official

Good day Lerato,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service

Best regards,