Poor Customer Service at Ackermans Gateway

I visited Ackermans at Gateway today and was very disappointed with the level of customer service I received.

I did not have my bank card with me, so I sent myself a Cash Send via Capitec and decided to withdraw it in-store, as the ATM queues were very long. Instead of assisting me, the cashiers kept moving me from one till to another and repeatedly told me to go to Capitec.

I felt as though I was being treated like I was asking to borrow money from them, rather than making a legitimate transaction. When I eventually reached the third cashier, Zee M, she told me she “doesn’t have,” without any proper explanation or assistance.

If Ackermans does not allow Cash Send withdrawals, this should be clearly communicated to customers to avoid wasting our time and causing unnecessary frustration. The experience was unprofessional and disappointing.