Poor customer service and *********** staff

Good day...what a bad service I got from Ackermans at Vereeniging in Mark Park. I went there to buy some few clothes and a pack of Huggies. On the stand they were merchandised on, there was a signage of 2 for R280. I only took 1 pack and asked the cashier (Daniel) after he had scanned it how much it was if it's only 1 pack since I'm seeing that if I take 2 it's going to be R280. He said it's still the normal price of R189.99.

Alright, I said okay let me quickly go and take another pack for me to get the promotion. When I got to the tills , it wasnt going through then Daniel asked Aletta if the promotion isn't it for the brand Pampers she then confirmed saying no that is for Huggies. After scanning the other pack I was told no it's not going through, that's when Aletta also commented saying that is for the Value packs, the Huggies with "white package". I asked Daniel if the signage is stating that and he said no. They did nothing but he asked if I'm gonna take only that 1 or 2 of these for their normal prices. I just it's okay I'll take 1.

When I was leaving the store I went again on the stand only to find out the signage was now removed by Aletta. To show that it was their negligence, probably they thought I've never seen that before unfortunately for them I always buy with that combo price if the promotion is still active in store and really if was for those Value packs she talked about, why remove the signage from the stand because those packs were there. And again she did bring one of those Value pack Huggies she was talking about to check if it was going through and it didn't...I kept quiet like the fool I was to them.

We know very well if a customer has seen a certain item in store with a certain price or promotional price, it's within their rights to get it, the manager in store has to authorize and change the price. Honestly it's no customer's fault that they didn't remove the signage when the promotion was no longer active. I'm very much disappointed, when people look at you as if you don't know what you talking about. What a bad service.

The customer service was so poor!!!!