Poor customer service

Hello Peter, I am writing this as an unhappy customer. On Tuesday the 24th of December 2024, after work I went to Ackermans Mark Park in Vereeniging to get my laybye refund because I had already bought the clothes somewhere else. The cashier who was helping was new(I didn't check her name tag) she went and called the branch manager to assist. The manager told me that they were offline on the laybye refund, so I asked what are you going to do because I need my money back. She told me I have to come back to tomorrow, I told her I cannot as I have a lot of plans because it was Christmas she then told me that I must understand because I also work for retail. I was very offended by her words, and the service there is very poor. I need my money back and I will never ever buy from Ackermans Mark Park in Vereeniging ever.. I was also in line for 1 hour 30 minutes, why didn't they announce that on the store speaker. I am very angry and I need my money back