Poor customer service

Ackerman's is taking me for a fool. I complained to them directly and they said I will be contacted. I also wrote a review here and they again promised to call. Still nothing has happened. I think that the new leaders do not know what real customer service means. And so the ones below are following the examples from above.Cleary to them it's before a customer pays and once out the door,they are on their own. Surely Ackerman's can afford to refund me R800 and I know I won't cause a loss to the store. The phone is not giving me any job and Ackerman's is taking me for a "gat".