Poor customer service

I wanted to settle my account with Ackermans in President Hyper Krugersdorp on the 2nd of May 2025. I made a payment of R1000, and they said it's still hanging in their system somewhere and it's not reflecting as paid up. We then called their Head Office with the help of *****ba who is the

manager in charge, and I spoke with Wendy from their Head Office who said I must email my POP and I did as requested. On the 8th of May I went back to check if my problem has been fixed, only to find the situation the same way. *****ba called their HO again and I spoke to Luchel who said it's not their problem but the store must fix the mess. *****ba promised to make a follow up and call me back not later than the 10th of May, till this day I'm still waiting. I'm really not happy with the service that I'm getting from them, as I'm their loyal customer.