nK
nompumelelo K
1 reviews | Active since Oct 2019
26 Nov 2019, 14:37
poor customer service
I bought a samsung a20 in May 2019 at ackermans in diepsloot mall ... on the 17th of November the phone stopped working . i went back to the shop with the phone the next day and i was told to come back on tuesday which didnt make sense to me as i was already there . so i left the phone the and collected the receipt on friday . since then i havent received any feedback from ackermans or vodacom which is the network provider . this is upsetting because i am without a phone and no feedback has been given to me . i regret buying that phone
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Replies (3)0
Replies (3)
Ackermans's replyOfficial
26 Nov 2019, 15:46Good day Nompumlelo,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
Ackermans's reply26 Nov 2019, 15:46
Official
Good day Nompumlelo,
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the Divisional manager of the store would like to contact you regarding your complaint.
Kind regards, Ackermans Customer Service
nK
nompumelelo K's updateReviewer Update
26 Nov 2019, 15:48they can call me after 5pm . it better not be to harass me for this review
nK
nompumelelo K's update26 Nov 2019, 15:48
Reviewer Update
they can call me after 5pm . it better not be to harass me for this review
Ackermans's replyOfficial
12 Dec 2019, 16:39 Good day Nompumlelo,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
Ackermans's reply12 Dec 2019, 16:39
Official
Good day Nompumlelo,
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service
We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.
Kind regards, Ackermans Customer Service