Poor customer service

I bought a premio cell phone on the 09/03/2019 for my daughter so we can keep in touch in the event of an emergency, incase she is in trouble and so I can know she is safe at all times, now the earphones doesn't connect so I took the phone back today,the manager at Ackerman tells me repairs will take up to 2-3 months and they don't give you a courtesy phone while you wait, she tells me if I need to keep in touch with my daughter in this time then I'll have to purchase another phone, I can't afford another phone after spending about r800 in that store and money on data that will expire by the time I get the phone back, so what happens to my daughter while we wait?ackermans has no compassion towards customers, no customer service, no care,I could've spent my money elsewhere but I put my cash and trust into ackermans,I am very disappointed , in the space of reference number below I put in my repair id