Poor customer service

My wife and I went to Ackermans to activate our card. We waited for an hour and were told there was an issue with their fax and they were resorting to emails to send our details. This is a bit shocking because I dont remember when last I heard of any organisation using fax and email as backup. Even after they used their so-called backup, we still had to wait. As I am writing this review, we have so far been here an hour and it doesn't look like we are going to finish anytime soon. Very disappointing from Ackermans.