POOR CUSTOMER SERVICE

on the 20 june 2018 i went to ackermans located at gerrit maritz street to exchange pyjamas that i lye byed from ackermans wonderboom juction.when i enter the door the was a male cashier(albert ) guarding the door i showed him the items i wanted to exchange then he said to me i sould take the items i want to exchange for.fine i took two jumpsuit sleeping for girls and a pair of takkies for girls.i then went to the till to exchange the items,as i take out the items to be exchange the same male cashier tells me that he doesnt exchange pyjamas because they dont sell pyjamas at that ackermans and the manager on that day was trevor whom also confirmed the same and said he couldnt help me and adviced me to pay for the items i took and he said to me i should go to the other ackermans situated across the street at northpark mall in pretoria north same area and they will exchange and refund my items.

i then drove acroos the street to ackermans situated at northpark mall and i told them the story.the manager from that ackermans was shocked to hear that i was made to pay for the items i was intially suppose to exchange and made to drive for a refund to the next store.Eventally i was helped and got my refund at that ackermans

the behaviour i got from both the cashier albert and manager trevor is totally unacceptable and unproffessional.it dispays lack of customer service.