1 reviews | Active since May 2017

23 Jul 2017, 08:20

Poor customer service

<p>I have emailed the customer service 3 times already requesting my statement via email as am out of the country I don't have access to my phone it's 5 days later and still my emails aren't rep**** .I called the person whom assisted me said she will send the statement immediately it's been 2 days and still no statement. I don't know if its a norm or what but it's the second time am experiencing bad service with Ackermans customer service</p>

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Replies (2)
Ackermans
Ackermans's reply24 Jul 2017, 09:04
Official

Good day Lebogang,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply26 Jul 2017, 15:48
Official

Good day Lebogang,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service