POOR CUSTOMER SERVICE

Good day.

On the 24th of December I went to fetch my lay-bye from Ackermans wonder park, they gave me wrong clothes but my slip was attached on that plastic containing the wrong clothing, I told the cashier that they gave me the bag and when they realized they gave another customer my bag , they called that customer to come back of which that customer took the whole day to come but patiently I waited, when the customer finally came, I realized that 2 shorts were missing , when I told the supervisor whose name is Karabo that something is missing they told me to go and check if they have on the sales floor, when I found the shorts , they told me that the price has changed , I mean how is that my fault as a customer because they mixed the bags and lost my staff, so I asked them to give me the shorts at the price that I originally saw and they refused, I asked for manager they said the manager is not around, I ended up living without my missing items because the supervisor refused to over-ride the price for me. I was so ****ed off at your staff for wasting my time after waiting for the whole day to get my staff, what they did its poor customer service and its disrespectful.

KiND REGARD ELLEN MATLOU TEL ***