LH
Liesle H

1 reviews | Active since May 2011

03 Mar 2017, 16:31

Poor Customer Service

<p>I have never experienced such pathetic service the way i have today at the Bayside Centre branch. They have the most *********** people working at their tellers and at their own pace and noticing the queue is so lng, they still have their own conversations amongt each other. </p> <p>What made me more upset was that a supervisor (Vuyp) kept on interrupting the staff while they were busy and they ere slow as it was, particulary, Amanda Pindela, because she kept on going (wa;king slowly) to the back while the clients were at the teller, needless to say while the supervisor was there, doing who knows what.....</p> <p>The line of customers got so irritated but do you think they were fazed by it? No apologies when yo eventuall come to the teller. I must add, the store was noteven that busy when i got there at 14h10pm. I literally stood in the line for 30 minutes withut movig...... I eventually got to pay for my 3 items at 14h50pm. I find their customer service extremely appalling and i felt for the others standing at the tellers who was there longer than me... Is this the state our country has come to? Just to put anybody at the front line of customer service and a company not orry about it's reputation any longer? if so, this is very sad......</p>

0
Replies (1)
Ackermans
Ackermans's reply03 Mar 2017, 17:06
Official

Good day Liesle,

We appreciate the time taken to notify us of your dissatisfaction.

We appreciate your feedback and will ensure that your query is escalated to the Divisional Sales Manager for investigation. He or she will contact you shortly.

Kind regards,

Ackermans Customer Service

Best regards,