Poor Customer Care

I'm sadden with the way Ackermans the Glenext Mall treated us yesterday.

I went to ruturn a phone that I bought last at Ackermans Hilbrow as my daughter does not like the fictures in that phone..I was told to go back to Hilbrow as their systems does not correspond with them and they were not even apologetic of their system issues.I don't come in anyway with their system problems.Who is footing the transport costs that was waisted yesterday as I was not helped at the Glen.Who is supposed to foot the transport cost to again go to Hilbrow?What about my time waisted going to the Glen.Now it's as if I bought the phone by Kulas who fail to refund.If the systems are not talking to each other where do I come in as a customer? ??Aikhona this unacceptable! !