Poor costumer service

i have an account with Ackersmans wish m payin extremly well every month however due to Covid 19 i ddnt pay the whole amount as requested simply because my salary has been affaected i payed R350 instead of R690,Sat in the Morning while in bed still sleepin i receive a call from their collectors why is my account even handed over at 1st place cause i payed sumthing its not like i ddnt pay i need explanation are this retail store not aware of how Covid 19 has affected peoples salaries m honestly looking frward to settling and closin this account their customer service is extremly poor