Poor Cellphone Repairs & Poor Customer Service

Good day, Ackermans, It's the 17th October today since your last message. Surely you should have feedback by now?

In the interim we have gotten the phone and guess what?? the phone is so damn slow!!!! Giving the same problems!!!! It's worse then what it was before. The lady who assisted us at Eerste River Ackermans store with the phone had such a ash-blonde attitude, rubbing this matter totally off of her. Not very friendly. She gave the phone back, we had to sign acceptance of getting the phone and that's it! They can't give us a slip because one of the staff that assisted us "forgot to make a copy of the slip for the store/ customer" and took the slip so they can't help us even though the phone was bought there. Because no one is going to look for a slip- right? So its basically my word against theirs.

This phone is of no use and vrek slow, it's the second time returned from repairs and certainly not in a proper working condition. Its such an inconvenience as I can't really do anything, or download anything. So please tell me do I get a new phone or a refund? I look forward to hearing from you.

Please don't take another "7 working days" to respond. This is such bad Social Media service from Ackermans. I want a answer within the next 24 hours. I can be reached on my email: **********

I sure hope I will hear from you!