Poor and unprofessional working system

The working system of helping customers with shopping, payments etc in ackermans store severely poor and unprofessional because we will wait for customers who would should for one hour while other customers are waiting outside to have their turn which is unfair, now the securities in Westgate at number 6 door are not following the processcure anymore people are entering at the entrance infavouritisizm. I'm pleading for the management in store to change the pace of helping customer's in store like other stores for an example pnp, jet and Mr price. At pnp they announce on their radio / speaker to inform that customers has certain 15 minutes to get what ever they are looking for due to covid-19 situation that has let them to be in like this.