fS
faadiel S

1 reviews | Active since May 2013

10 Jun 2016, 07:33

please assist

<p>good day. i sent a email twice re cancelling a debit order yet no one gets back to me .i pay my account via eft every month yet im stil being debited .can u please assist.</p>

0
Replies (3)
Ackermans
Ackermans's reply10 Jun 2016, 08:44
Official

Good day Faadiel,

We sincerely apologise for the service failure. We are investigating where the failure arose and will ensure that it does not happen again. Please provide us with an alternate contact number, as the relevant department would like to contact you regarding your complaint on Hellopeter.

Kind regards,

Ackermans

Ackermans
Ackermans's reply20 Jun 2016, 08:23
Official

Good day Faadiel,

To date we have not received any response from you.

In order for us to assist you with your complaint, we await your response.

Kind regards,

Ackermans Customer Service

Ackermans
Ackermans's reply24 Jun 2016, 12:08
Official

Good day Faadiel,

We have been informed that you have been assisted and the relevant feedback has been given to you. Thank you for bringing this to our attention.

Kind regards,

Ackermans Customer Service