Phone repairs

Hello Peter Am very much dissapoint in the service I received at Ackermans connect.. I brought a phone in December and April it started to give me problems then I returned it because it was under 2 years warranty. When I returned it at @ the 19 April 2025 they told me I have to wait 3 weeks to get repaired. I WAITED that three weeks without any updates from the store. When I go to the store they tell me that the problem it's not their problem it's mtn(braiden) problem that the phone has not returned.. I even called it's customer care number I did not receive any help they told me it's three weeks(21) without holidays and weekends and the fault is not on their side while I brought my phone from them.

The store even gave me the braiden number when I call them they say the phone was booked at the 2nd of May not 19 April so it's not 21 days on their side. So no one is talking any responsibility.. So it's 5 weeks now without any communication even after I spoke to it's customer care number.. So now when I call mtn(braiden) they now saying they don't speak to customers, Ackermans must phone on my behalf.. Even today I still don't have my phone

IMEI ***